Due to the intimate nature of our products, items purchased on www.urbancandy.co.za are non-refundable. This is for your protection. Many of our intimate adult products are shipped in professional packaging, however, it is often impossible to tell if it has been opened, used or tampered with. We will therefore not risk our health and safety standards, and those of our customers by accepting returned goods - regardless of whether or not a claim states that the product has not been used. Once your order has left our store, under no circumstances will we accept it back, nor issue a refund. It is not acceptable business practice.
Products under warranty can be returned, depending on the product’s warranty specifications. We do have a procedure to follow and pre-authorization is required for all returns, you will also need to have the original product packaging and warranty which is inside the product packaging, please contact us on firstname.lastname@example.org to report your faulty product.