Delivery Information

Shipping Methods and Costs

Depending on the item(s) you purchase on  and where those items will be delivered, will determine how fast we can get your order to you.

Fast Discreet Delivery Anywhere in South Africa:

If you order and send proof of payment, your order will be processed and dispatched the following day. We have a 24 Hour processing time before orders are dispatched.  All orders received on a Friday will be processed and dispatched the following Monday. Our admin office is open from Monday to Friday, from 8am - 5pm.

Shipping within South Africa:

We offer two shipping methods for deliveries in South Africa. Below are the shipping charges and delivery times for each shipping method.

  Gauteng Durban Cape Town Cost
Door to door courier 2 Days 2 Days 2 Days R120.00
SA Post Office 3 - 5 Days 3 - 5 Days 3 - 5 Days R120.00

Important Notes:

Please make sure that you are available THE ENTIRE DAY for the delivery of your order, if you are not available at the specified shipping address the courier company will attempt to delivery your order to you a further two times, failure to deliver will result in your order being returned to us. If an order is returned to us there will be an additional R54 shipping fee that you will be liable to pay in order for us to reship your order.

Rand amount is fixed regardless of the amount of your order.

Urban Candy will only ship orders with the SA Post Office if a P.O Box address is used for a shipping address or if you have special instructions to do so, otherwise all orders are shipped via courier to your door.

Speed Services are a partnership with top retailers and brands that have joined together to help you save money and ensure your order arrives quickly and discreetly.



Door to door courier

Tracking number will appear with order status

SA Post Office

Tracking number will appear with order status

How to track your order:

Need help with a tracking number? No problem, email us on  with your order number, and we will email you back with your tracking number.


Please log onto your profile on, scroll down to the bottom of the screen and click on “Order History” on this page you will see your order status on the right hand side. Below the “Status” you will see an icon that looks like a small page with a magnifying glass on it, click on this icon to view your tracking details. Your tracking details will be listed under “Comments” on your invoice.

To track your order kindly visit OR

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