Terms & Conditions

Welcome to the URBAN CANDY website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use which govern Urban Candy's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Urban Candy' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of South Africa.
• All pricing shown are an indicative only and are subject to change at no given notice due to the rand/dollar fluctuation.

Returns Policy:

Due to the intimate nature of our products, items purchased on www.urbancandy.co.za are non-refundable. This is for your protection. Many of our intimate adult products are shipped in professional packaging, however, it is often impossible to tell if it has been opened, used or tampered with. We will therefore not risk our health and safety standards, and those of our customers by accepting returned goods - regardless of whether or not a claim states that the product has not been used. Once your order has been dispatched and has left our store, under no circumstances will we accept it back, nor issue a refund.  It is not acceptable business practice.

Products under warranty can be returned, depending on the product’s warranty specifications. We do have a procedure to follow and pre-authorization is required for all returns, you will also need to have the original product packaging and warranty which is inside the product packaging, please contact us on info@urbancandy.co.za to report your faulty product.

Shipping Methods and Costs

Depending on the item(s) you purchase on www.urbancandy.co.za  and where those items will be delivered, will determine how fast we can get your order to you.

Fast Discreet Delivery Anywhere in South Africa:

If you order and send proof of payment, your order will be processed and dispatched the following day. We have a 24 Hour processing time before orders are dispatched.  All orders received on a Friday will be processed and dispatched the following Monday. Our admin office is open from Monday to Friday, from 8am - 5pm.

Shipping within South Africa:

We offer two shipping methods for deliveries in South Africa. Below are the shipping charges and delivery times for each shipping method.

  Gauteng Durban Cape Town Cost
Door to door courier 2 Days 2 Days 2 Days R120.00
SA Post Office 3 - 5 Days 3 - 5 Days 3 - 5 Days R120.00

Important Notes:

Please make sure that you are available THE ENTIRE DAY for the delivery of your order, if you are not available at the specified shipping address the courier company will attempt to delivery your order to you a further two times, failure to deliver will result in your order being returned to us. If an order is returned to us there will be an additional R54 shipping fee that you will be liable to pay in order for us to reship your order.

Rand amount is fixed regardless of the amount of your order.

Urban Candy will only ship orders with the SA Post Office if a P.O Box address is used for a shipping address or if you have special instructions to do so, otherwise all orders are shipped via courier to your door.

Speed Services are a partnership with top retailers and brands that have joined together to help you save money and ensure your order arrives quickly and discreetly.

 

 

Door to door courier

Tracking number will appear with order status

SA Post Office

Tracking number will appear with order status

How to track your order:

Need help with a tracking number? No problem, email us on info@urbancandy.co.za  with your order number, and we will email you back with your tracking number.

OR

Please log onto your profile on www.urbancandy.co.za, scroll down to the bottom of the screen and click on “Order History” on this page you will see your order status on the right hand side. Below the “Status” you will see an icon that looks like a small page with a magnifying glass on it, click on this icon to view your tracking details. Your tracking details will be listed under “Comments” on your invoice.

To track your order kindly visit www.speedservices.co.za OR www.sapo.co.za

It is the CUSTOMERS RESPONSIBILITY  to track their order and collect it from the relevant post office. The post office will only keep the parcel for 1 month before returning it to us. If orders are returned to us, there will be an additional R54 shipping fee charged to the customer in order for us to reship the order.

   

Coupons:

In the event that you are using a promotional discount coupon, you may experience a delay with the delivery of your order due to voucher code verification from the third party.

Paypal:

It is the responsibility of the customer to read the terms and conditions of Paypal before making a payment for any of the products purchased on the Urban Candy website. Paypal is an internationally recognized payment facility, and you will be charged in U.S. Dollars when using this facility. To read the terms and conditions, to make yourself familiar with Paypal, you can visit www.paypal.com


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